How accurate are AI chatbots for customer questions?
It depends entirely on the architecture. Generative chatbots trade accuracy for fluency. Impact AI's public audit measured 100% accuracy on known questions, 100% on reworded questions, and zero fabricated answers across 158 tests.
- 1.Accuracy on *known* questions is what matters for a business front door — those are the questions customers actually ask repeatedly.
- 2.Impact AI: 100% exact-wording, 100% reworded, 82% badly typed, 88% pricing, 95% out-of-scope correctly declined (audit of 2026-09-19).
- 3.Speed matters too: median 1.5 seconds, versus ~4.3s measured for ChatGPT and ~24s for Grok reasoning on similar questions.
- 4.The complete methodology and dataset are public at /benchmark — verifiable claims, not marketing.
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