Terms of Service

These Terms of Service are an agreement between you (the "Customer") and Impact AI Inc, a Tennessee corporation ("Impact AI Inc", "we", "us"). They apply when you create an account, use our website, build or publish a chatbot, or embed our answer service on your site.

Our Acceptable Use Policy, AI Terms, Privacy Policy and — if you join the partner program — the Affiliate Agreement are part of this agreement. If you create an account on behalf of a business, you confirm you are authorised to bind that business.

You must be at least 18 years old and legally able to enter a contract. The service is built for business use and is not intended for children. You are responsible for everything that happens under your account, including access by your employees or contractors, and for keeping your sign-in credentials secure.

Impact AI Inc lets you record approved questions and answers, publish a chatbot that answers from that approved knowledge, and review what visitors asked. When no approved answer matches closely enough, the assistant is designed to decline rather than invent an answer.

We improve, change and occasionally retire features. We will not make a change that materially reduces a paid feature you rely on without reasonable notice.

• Starter is free and includes a limited monthly interaction allowance.
• Professional is $29 per month. Team is $99 per month and includes up to 10 chatbots. Enterprise is custom-priced under a separate order and is the only plan that may include connecting your own AI account or unlimited use.
• Each paid plan includes a monthly interaction allowance. Use above that allowance is billed per 1,000 interactions at the rate shown on the plans page. Unused interactions do not roll over.
• Paid plans renew automatically each month until cancelled. Prices are in US dollars and exclude taxes, which we add where required.
• Payments are processed by our payment provider. We never store your full card details.
• You can change plan at any time; a change takes effect immediately and your next invoice is adjusted accordingly.

If a payment fails we may retry it and give you a short grace period before limiting paid features. Persistent non-payment may result in downgrade or suspension.

You can cancel at any time from your billing settings. Cancellation stops future charges; your paid features stay available until the end of the period you already paid for.

Refunds are handled case by case. We do not promise a refund for a period you have already been billed for, but if something went wrong on our side, write to us at legal@impactaiinc.com and we will look at it fairly.

Each plan includes a monthly interaction allowance. If you exceed it we may throttle additional interactions, prompt you to upgrade, or agree a higher allowance with you. We may also apply reasonable technical limits to protect the service for everyone, including rate limits and abuse protection.

You keep all rights to the questions, answers, branding and other material you put into Impact AI Inc, and to the conversations your visitors have with your bot ("Customer Content"). You grant us only the licence we need to host, process and display that content in order to run the service for you.

You confirm you have the right to use the Customer Content you upload, and that publishing it through a chatbot does not infringe anyone's rights or break any law.

Impact AI Inc owns the platform, the matching engine, the interface, our documentation, benchmarks and trademarks, including the "Impact AI Inc" name and logo. Nothing here transfers those rights to you. Portions of our engine are published as source-available code under the Business Source License 1.1; that licence governs that code. Aggregated, de-identified statistics about how the service performs may be used to improve it.

We keep backups of your content so we can restore the service, and we may use aggregated, de-identified service metrics (such as response times and match rates) that cannot identify you or your visitors. We never use your answers or your visitors' conversations to train AI models, and we do not sell them.

You confirm you have the rights to everything you upload. If someone reports that your content infringes their rights, we may remove it under our Copyright & Takedown Policy.

We will defend you against third-party claims that the Impact AI Inc platform itself infringes their intellectual property, and you will defend us against claims arising from the content you upload or how you use your bots. The party seeking protection must give prompt notice, let the other party control the defence and not settle without consent. These terms are under review by counsel and may be refined in a future version with notice.

When people talk to your bot, you are the controller of their information and we act as your processor. Our Data Processing Addendum sets out those terms and forms part of this agreement where data protection law applies. Visitor messages are never used to train AI models.

We may suspend or end your access if you break this agreement or the Acceptable Use Policy, if your use puts the service or others at risk, or if required by law. Where the situation allows, we will tell you first and give you a chance to fix it.

You may close your account at any time. After closure we delete or de-identify your content within a reasonable period, except where we must keep records for legal or accounting reasons.

The service is provided "as is". We work hard on accuracy and we publish our test results openly, but we do not warrant that the service will be uninterrupted, error-free, or that any particular answer is correct or suitable for a given situation. You are responsible for reviewing the answers you approve and publish. Impact AI Inc does not provide medical, legal, financial or other professional advice.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability arising out of or relating to this agreement is limited to the amounts you paid us in the twelve months before the event giving rise to the claim, or $100 if you use only the free plan. Nothing here limits liability that cannot be limited by law.

You will defend and indemnify Impact AI Inc against third-party claims arising from your Customer Content, your use of the service in breach of this agreement, or your breach of law — provided we notify you promptly and let you control the defence of the claim.

This agreement is governed by the laws of the State of Tennessee, United States, without regard to conflict-of-law rules. Any dispute will be brought exclusively in the state and federal courts located in Tennessee, and both parties consent to that jurisdiction. Before filing, please contact us at legal@impactaiinc.com so we can try to resolve the matter directly.

We may update this agreement. When a change is material we will raise the version number and ask you to accept the new version the next time you sign in. Continuing to use the service after a change takes effect means you accept the updated terms.

If any part of this agreement is unenforceable, the rest still applies. Our failure to enforce a right is not a waiver of it. You may not assign this agreement without our consent; we may assign it in connection with a merger or sale of our business. This agreement, together with the policies it references, is the entire agreement between us about the service.