Business terms
Sub-processor List
Version 2026.10 — last updated September 24, 2026
The third parties involved in running Impact AI Inc, what each one does, the data involved and where it is processed.
1. Current sub-processors
| Service | Purpose | Data involved | Location |
|---|---|---|---|
| Managed cloud platform (database, authentication, storage) | Hosts your account, approved answers, conversations and reports; handles sign-in. | Account details, chatbot configuration, visitor conversations, collected contact details. | United States |
| Application hosting and edge network | Serves the website, the product pages and the answer service. | Request data such as IP address and user agent, in transit. | Global edge locations |
| Payment processor | Takes subscription payments and manages billing and invoices. | Name, email, billing address, card details handled directly by the processor. | United States |
| Managed email delivery (notify.impactaiinc.com) | Sends account and notification email such as the welcome message. | Name and email address of account holders. | United States |
| Default AI gateway | Produces bounded fallback wording from material you already approved, when no connected account is in use. | The visitor's question and the approved material needed to answer it. Not used for model training. | United States |
| An AI provider you connect yourself (Enterprise) | Handles fallback wording for your bot when you connect your own account. | The visitor's question and the approved material needed to answer it. | Determined by the provider you choose |
2. Changes to this list
We update this page before a new sub-processor starts handling customer data. If you rely on our Data Processing Addendum and you object to an addition on reasonable data-protection grounds, tell us at legal@impactaiinc.com and you may end your subscription for the affected service.
3. Terms we impose
Every sub-processor is bound by data-protection terms at least as protective as our own commitments to you, including purpose limitation, confidentiality, security measures and deletion. We remain responsible to you for their performance.
Questions about this document: legal@impactaiinc.com