Impact AI vs Intercom (Fin)
Intercom (Fin) is a support suite with per-resolution ai pricing. Here is how it compares on the things that matter for a business front door: accuracy you can verify, predictable cost, and speed.
Intercom (Fin)
- Fin answers from your help center using generative AI. Impact AI returns your verified answer text word-for-word on known questions.
- Per-resolution fees mean costs rise with every conversation the AI handles.
Impact AI
- Zero fabricated answers in a public 158-question audit — the dataset is published for anyone to verify.
- Flat pricing: free, $29, or $99 per month. 80% of answers cost nothing — they are a knowledge lookup, not a generation.
- 1.5-second median response; 95% of out-of-scope questions correctly declined instead of guessed.
The key difference
Impact AI is a flat $0–$99/month regardless of volume within your plan, because most answers are a knowledge lookup, not a paid generation.
Setup
Impact AI needs no help-center migration — you enter Q&A pairs directly.
Try it with your own answers — free
No account needed. Paste three answers and chat with a working bot in under a minute.